Insurance Claim Rentals (ICR) is a fast-growing provider of temporary accommodation solutions and software applications for the insurance sector.
When policyholders are displaced due to natural disasters, emergencies, or property repairs, we step in and provide fast, empathetic service to find them a safe place to stay.
ICR's mission is clear: we simplify temporary accommodation in insurance claims. And our customers agree. As the only dedicated Australian insurance accommodation provider, we work with major insurance carriers to deliver seamless short and long-term housing solutions that provide comfort and safety.
When you join ICR, you'll find an entrepreneurial culture that values your contributions. Every voice counts in our business, any ideas (big or small) on how we get even better, we want to hear it. We want to empower you and enable you to turn your career goals into reality. You'll be an integral part of our success.
The Location
Holden Hill office
The Opportunity
As an Accommodation Booking Consultant your responsibility is to source properties, prepare quotations and present options to insurance carriers using live-inventory databases and our nationwide network of property managers. Accommodation Booking Consultants are responsible for liaising and managing relationships with various corporate clients and external stakeholders nationwide.
Key Responsibilities
* Leverage our nationwide network of property managers and live-inventory databases to source suitable, cost-effective property options that meet the requirements of the policy holder and insurance carriers.
* Work alongside insurance carriers to manage the temporary accommodation throughout the lifecycle of the claim.
* Manage workload efficiently to meet deadlines and contracted service level agreements (SLAs).
* Support the smooth operation of the office and contribute to continuous improvement initiatives.
Skills & Experience
You will bring:
* Strong communication skills, both written and verbal, with the ability to engage professionally with clients and stakeholders.
* Excellent attention to detail and accuracy.
* Proven organisational and time management skills, with the ability to prioritise competing deadlines.
* Proficiency in using databases, and Microsoft Office or similar software.
* Demonstrated ability to work collaboratively within a team.
* Strong problem-solving skills and a proactive approach to completing tasks efficiently.
* Commitment to maintaining confidentiality and professionalism in all interactions.
* Experience in accommodation booking, travel management, or hospitality role.
* Familiarity with GDS platforms (Amadeus preferred) property management software or booking systems.
* Knowledge of dynamic pricing, invoicing, or travel management company processes.
What's in it for you?
We believe in the power of an inclusive and diverse workforce and understand everyone leads unique lives.
At Insurance Claims Rentals we aren't just about providing great customer service for our customers but a great culture for our people. Benefits include but not limited to:
* Hybrid work arrangements, with the flexibility to work from home and from our Holden Hill office
* Access additional earnings through paid overtime opportunities
* A dedicated team 'buddy' who will support you as you start your new role
* Training and development opportunities to help you reach your career goals
* Performance recognition in the form of spot and annual rewards programs
* Regular team building & social events
Please ensure you submit your resume and cover letter when applying for this position. Looking for candidates to start January 2026.
For any questions regarding the role or responsibilities, please contact our office on or via *******@insuranceclaimrentals.com.au
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