APAC Delivery Director
The Delivery Director is accountable for the success of a portfolio of client engagements, ensuring high-quality delivery, profitability, and long-term client satisfaction. This individual will lead cross-functional teams, mentor project teams, and partner with Sales to drive growth across both new and existing accounts.
This role is ideal for someone who thrives in a high-growth, fast-paced consulting environment and brings a blend of leadership, delivery discipline, and strategic thinking.
This position is remote and can be based in Australia.
Duties and Responsibilities
Client and Engagement Leadership
* Lead the delivery of multiple, concurrent client engagements, ensuring they are completed on time, within scope, and on budget.
* Serve as a senior point of contact for assigned clients, fostering long-term relationships and ensuring satisfaction with services delivered.
* Manage and mentor the assigned consulting teams including project managers and consultants, addressing performance management and development opportunities.
* Enforce delivery standards, methodologies, and best practices to drive consistency and quality across engagements.
* Oversee project financials including forecasting, budgeting, and profitability tracking.
* Identify delivery risks and implement mitigation strategies to ensure successful outcomes.
Delivery Leadership
* Work closely with other Delivery leaders as well as Sales and Executive teams to align delivery with business goals and client expectations.
* Drive initiatives to improve delivery efficiency, client satisfaction, and team performance.
* Assist in recruiting by interviewing candidates and providing hiring recommendations.
Business Development and Sales Support
* Partner with our Sales Directors to identify and pursue opportunities to expand services within existing accounts.
* Participate in sales pursuits with new clients.
* Contribute to account planning and strategy sessions to align delivery capabilities with client growth objectives.
* Support the development of proposals, statements of work (SOWs), and pricing strategies for new and existing clients.
* Participate in client presentations, solutioning workshops, and contract negotiations as a delivery subject matter expert.
* Provide insights from delivery experience to inform go-to-market strategies and service offerings.
Qualifications
* 10+ years of client-facing consulting experience, preferably in the workforce management (WFM), human capital management (HCM) or similar industry.
* Proven track record of managing large-scale, complex projects or programs.
* Leadership and team management skills.
* Excellent communication, negotiation, and interpersonal skills.
* Experience in a small, high-growth and fast-paced consulting environment.
* Knowledge of UKG Pro WFM or Infor WFM is a plus.
* Experience with financial oversight and P&L responsibility is a plus.
* Ability to travel as both domestically and internationally.
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