Sales Administrator- Lock and Security Products
Coordinate service bookings and support a skilled mobile technician team
Join a long-established security business
Engage with varied industries across WA in a fast-paced, customer-focused role
Benefit from structured onboarding, training and clear processes
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About our client
Operating since ****, our client is a long-established locksmithing business now transitioning into commercial security.
Based in Rockingham, they support clients across the Perth metro area and regional WA in sectors including government, defence, education, aged care, heavy industry, retail and property.
With a strong focus on customer outcomes, they foster a collaborative, solutions-driven culture.
The business is strongly focused on customer outcomes, collaboration, teamwork and practical problem solving, while continuing to develop the processes and systems needed to support commercial security delivery.
Clients benefit from a company that works closely with a wide range of industries and is committed to providing coordinated, end-to-end service.
About the opportunity
As the sales and service coordinator, you will be responsible for managing the end-to-end customer journey.
You will handle enquiries, qualify needs, prepare estimates, create work orders and schedule mobile and production work.
You will maintain records across portals, shared inboxes and job management tools.
In this role, you will:
Respond to phone, email and portal enquiries
Qualify requirements and provide estimates or quotes
Create job requests and work orders with accurate detail
Allocate reactive and planned work to field technicians
Maintain CRM/ERP, portals and reports to current and accurate standards
About you
You have experience in customer service, scheduling or sales support in a busy environment.
To be successful in this role, you will ideally have:
Familiarity with CRM/ERP or job management and scheduling tools
Ability to triage enquiries and allocate quotes and jobs
Strong written and verbal communication
Attention to detail, time management and multitasking
Ability to work both autonomously and within a team
What's on offer
This is a full-time opportunity with a WA-based company offering long-term career prospects.
Our client is offering a competitive base salary, on-the-job training and the potential for future career development.
Day to day, you will coordinate work across different industries, liaise with technicians and production, and help maintain accurate records and reporting.
The environment emphasises service quality, collaboration and consistent processes as the business strengthens its commercial security focus.
In return, the role offers regular hours, ongoing training and involvement in an operation that supports end users across WA.
How to apply
Submit your CV outlining your experience and suitability for the role.
Applications are welcome from candidates based locally or interstate.
Your application will be handled according to our privacy policy: privacy-policy.
Please note
This is a permanent role, and applicants must have working rights that align with long-term employment requirements in Australia.
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