Get AI-powered advice on this job and more exclusive features.WHAT YOU’LL DOAs a Business Tech Operations Manager, you are responsible for;Job DescriptionWHAT YOU’LL DOAs a Business Tech Operations Manager, you are responsible for;Team responsibility & leadershipProvide strong leadership to your BT Ops team and drive team and talent development initiatives to enhance performanceEnsure the achievement of tech KPIs through effective team and resource managementComplianceEnsure BT operations compliance to process standards and global H&M policiesSupport audit processes in alignment with global proceduresDrive the procurement of market services as necessary, adhering to H&M procurement guidelinesStakeholder managementSupport and align with stakeholders at country / sales market / region and global levelsManage relationships with market specific procurement teams and vendors to ensure stable operationsEnsure coverage in Cyber security related matters, where neededEnsure coverage in the Digital defender's community and championing security initiativesBudget / P&L ManagementOwn financial management for Tech Operations in your area, including invoice processing, budget creation and forecasting.Monitor and report on financial performance to ensure alignment with organizational objectivesWho You’ll Work WithAs a BT Operations Manager, you are a key member of the Global Market BT Operations unit of the GTS Tech Center, you will be reporting to the APAC Continental Lead Market BT Operations and you will collaborate regularly with other functions in the local market such as Retail Tech, Construction, Store Operations, Merchandising and with the Continental and Global BT teams.Who You AreWe are looking for people who are…Strategicand analytical withstrong planning and prioritizing skillsExperienced in managing and developing a team, ensuring strong collaboration and integrationAble to manage relationships with internal and external stakeholders, overseeing vendor partnerships, and ensuring the delivery of consistent, high-quality services.Certified in ITIL Foundation 3 and / or 4We are looking for people with…Bachelor's degree in computer science, a related field, or equivalent practical experience.3+ years' experience in ITSM and leadership within relevant field.Previous experience in managing budget, forecasting and implementing tech standards and processesWho We AreH&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.WHY YOU’LL LOVE WORKING HEREAt H&M Group, we are proud to be a vibrant and welcoming company. We offer our employees attractive benefits with extensive development opportunities around the globe.We offer flexible working arrangements with the option of WFH 2 days a week *Subject to business needsYou will receive 25% off H&M Group brands; H&M, COS, Monki, Weekdays, Arket, & Other StoriesWe are an inclusive company where you are encouraged to be yourself at workJOIN USOur uniqueness comes from a combination of many things – our inclusive and collaborative culture, our strong values, and opportunities for growth. But most of all, it’s our people who make us who we are.Take the next step in your career together with us. The journey starts here.We are committed to a recruitment process that is fair, equitable, and based on competency. We therefore kindly ask you to not attach a cover letter in your application.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionIndustriesRetailReferrals increase your chances of interviewing at H&M by 2xSign in to set job alerts for “Technical Operations Manager” roles.Technical Process Manager – Construction DeliveryGreystanes, New South Wales, Australia 4 days agoSydney, New South Wales, Australia 2 weeks agoTechnical Manager - Automotive and IndustrialSydney, New South Wales, Australia 11 months agoMacquarie Park, New South Wales, Australia 2 weeks agoSt Leonards, New South Wales, Australia 1 week agoNorth Ryde, New South Wales, Australia 1 week agoManager, Artificial Intelligence Tech RiskSydney, New South Wales, Australia 1 month agoSydney, New South Wales, Australia 4 days agoSenior Technical Program Manager, Vulnerability Management and RemediationSydney, New South Wales, Australia 2 weeks agoPartner Technical Manager - Japanese speakingSydney, New South Wales, Australia 5 days agoSydney, New South Wales, Australia 4 weeks agoScreen Festival Operations Executive- SXSW SydneySydney, New South Wales, Australia 3 weeks agoGames Festival Operations Executive - SXSW SydneySydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 days agoParramatta, New South Wales, Australia 2 weeks agoNorth Ryde, New South Wales, Australia 3 weeks agoAssistant Technical Services Manager (M/W) Club Med ResortSydney, New South Wales, Australia 4 days agoTechnical Lead - Infrastructure ServicesSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 3 weeks agoMacquarie Park, New South Wales, Australia 2 days agoSydney, New South Wales, Australia 9 hours agoCustomer Success Manager - Technical SpecialistSydney, New South Wales, Australia 4 weeks agoCustomer Success Manager Technical SpecialistSydney, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoMillers Point, New South Wales, Australia 2 weeks agoChatswood, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoWe’re unlocking community knowledge in a new way. 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