Job Title
Flexible / Hybrid work arrangement and Friendly supportive team await you in our Convenient location.
About Your New Employer
We are a Highly regarded employer with strong values and a Supportive team culture working for a Well known brand.
About Your New Job
You will be Working in a small team with the following responsibilities:
* Conduct outbound collection calls
* Conduct investigations and skip-tracing
* Identify customers experiencing financial hardship and negotiate payment plans and settlements
* Identify and recommend customers for alternative Collection activities
* Follow up on broken arrangements and determine appropriate action
* Handle customer inquiries and assist with rectifying discrepancies
* Liaise directly with external stakeholders
* List payment defaults and update payment defaults with Equifax
You must understand and comply with all regulatory requirements and quality standards.
About You
To be successful in this role you will ideally have a proven track record of:
* Previous background in Collections and Skip Tracing
* Great communication and customer service skills
* Strong attention to detail and accuracy as well as written skills
* The ability to work autonomously
What's In It For You
We offer a Great team culture, small close-knit team, Staff perks and discounts, Competitive bonus structure, Accessible by public transport, Parking provided, and Flexible WFH structure.