Join or sign in to find your next job
Join to apply for the Customer Success Manager (SMB) role at Guesty
1 week ago Be among the first 25 applicants
Join to apply for the Customer Success Manager (SMB) role at Guesty
Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.
With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.
We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.
If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.
As a Customer Success Manager, you will play a crucial role in maintaining and enhancing the relationships with our SMB clients. You will serve as the primary point of contact, ensuring their needs are met and their expectations are exceeded. Your focus will be on driving client success, fostering growth opportunities, and ultimately contributing to the overall success of our company.
Responsibilities
Responsibilities:
* Manage the post-sale engagement, retention, growth and renewal of your customers by identifying opportunities and ensuring customers’ success.
* Analyze customers’ performance metrics to identify growth opportunities, areas for improvement, and present new solutions to enhance the overall value delivered.
* Serve as a trusted advisor to customers and educate them on the use and benefits of our products and our industry.
* Collaborate with internal teams (Sales, Implementation, Finance, Support…) to ensure seamless delivery of services and exceed client expectations.
* Maintain a good understanding of our product offerings, staying updated on new features, enhancements, and best practices.
Requirements
* 2+ years of account management experience in complex SaaS software
* Languages: English (Fluent), French (Big advantage).
* Proven track record of meeting and exceeding sales quota, negotiating contract terms, and closing deals to drive revenue growth.
* Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development.
* Ability to work in a fast-paced environment and to be an outstanding team player.
* Familiarity with CRM software (Salesforce preferred)
* Hospitality or property management industry experience - an advantage
Key Skills
* Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders.
* Experience in negotiating contract terms, handling objections, and closing deals to drive revenue growth.
* Strong organizational skills and the ability to manage multiple priorities and deadlines effectively.
* Technical acumen to grasp and communicate complex concepts for seamless collaboration between technical and non-technical stakeholders.
* Collaborative mindset, with the ability to work closely with cross-functional teams to deliver exceptional results for clients.
Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Technology, Information and Internet
Referrals increase your chances of interviewing at Guesty by 2x
Get notified about new Customer Success Manager jobs in Sydney, New South Wales, Australia.
Sydney, New South Wales, Australia 5 hours ago
Sydney, New South Wales, Australia A$70,000.00-A$80,000.00 3 weeks ago
Customer Success Manager, CHRO Specialist
North Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 3 days ago
Surry Hills, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 3 days ago
Double Bay, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 1 month ago
Sydney, New South Wales, Australia 7 hours ago
Sydney, New South Wales, Australia A$75,000.00-A$80,000.00 5 days ago
Sydney, New South Wales, Australia 3 weeks ago
Pyrmont, New South Wales, Australia 2 months ago
North Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 3 days ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 18 hours ago
Customer Delivery Experience Manager, ACES
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 7 hours ago
Client Experience Executive 12-month Contract- Van Cleef & Arpels, Sydney
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 6 days ago
North Sydney, New South Wales, Australia 5 days ago
Sydney, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 4 days ago
North Ryde, New South Wales, Australia 4 weeks ago
Darlington, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 4 days ago
Sydney, New South Wales, Australia 6 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr