Ovia are seeking a Customer Service Advisor to join our busy customer service department, providing excellent service, dealing with all queries, processing all orders, and offering administration support to Area Sales Managers.
Main Duties
* Overseeing assigned accounts, offering full support to customers and External Sales Managers, dealing with any requests they may have
* Answering reception switchboard overflow for the head office Scolmore group companies
* Taking inbound calls and dealing with all enquiries from our customers/ the external sales team (ASM'S) and end users
* Input 'wrap up' code info for each call
* Processing internet and email orders using P21 ERP and our internal systems
* Filling all paperwork on to our in-house archive system
* Processing product sample requests
* Preparing quotes and lighting schemes
* Monitor customer back orders, forward orders and call off orders
* Maintain customer information on CRM/Online ensuring that all contact information, main contact names etc are kept up to date
* Providing information on part numbers etc. and some basic technical details
* Maintain good product knowledge (training will be provided)
* Setting up customers for online ordering
* Administration support for Area Sales Managers
* Dealing with the carriers, chasing deliveries, obtaining POD's
* Key account outbound courtesy calls
* Updating Excel spreadsheet key account data for management reports
* Logging and processing warehouse discrepancies
* Regularly communicating with Ovia admin, Ovia returns and other Scolmore group departments (Commercial, quality, bespoke, marketing, technical)
Skills and Experience
* Be personable and approachable and above all have excellent customer service skills, offering the best personal service at all time
* Be able to deal with difficult customers always remaining calm and professional
* Have the initiative to find a resolution to any problems that may arise
* Work equally well in a team as well as being able manage their own workload and effectively manage their own time
* Be accurate and efficient at all times
* Basic knowledge of Word, outlook, Excel and ERP systems would be beneficial
* Previous customer service experience essential
* Option to purchase up to 5 extra days annual leave
* Health Cashback Plan
* Pension Scheme
* Life Assurance
* Free Parking
Site Location: Scolmore House, Tamworth, B79 7UL
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