Key Responsibilities
* Support Boutique Manager and wider team with daily operations
* Assist in planning staff rosters to ensure adequate coverage
* Review operational reports to ensure compliance with policies and procedures
* Oversee inventory levels, including transfers, damages and CS stock
* Support sales performance by motivating the team and leading by example
* Ensure exceptional customer service and handle escalated customer issues
* Implement sales training programs and support ongoing staff development
* Manage Longines E-Learning and SGA training modules for timely completion
* Assist with recruitment and setting performance objectives with management
* Provide daily support to Customer Service, including staffing and escalations
* Ensure accurate daily reporting of sales figures and boutique operations
* Ensure the highest level of client service at all times
Skills & Experience
* Minimum 5 years retail experience in the high-range product or luxury sector preferred
* Tertiary qualifications in Business administration preferred
* Highly developed and proven customer service skills
* Proven retail management experience
* Computer literacy skills: Word, Excel.
* Excellent organisational skills
* Excellent oral and written communication skills
* Numerical and financial skills
* Strong analytical and problem-solving skills
* Effective time management skills
* Team player
* Energy, drive and enthusiasm
How to Apply
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