Principal Software Engineer - EmpowerUp26
Sydney, NSW, Australia
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Job Description
Are you an experienced Principal Platform Engineer looking to return to work after a career break?
Westpac understands that re‐entering the workforce can be challenging, especially in the fast‐paced world of technology.
That's why we've created the EmpowerUp Tech Returnship Program — designed to support people returning to tech after time away for parenting, travel, caregiving, personal health, or other life priorities.
What we offer:
* A 24‐week structured program with hands‐on experience and dedicated support
* A collaborative cohort model with peers who share similar experiences
* People leaders trained to support flexibility and work‐life balance
Join us at Westpac and take the next step in your tech career. Let's EmPOWERUP together.
What's the role?
As a Principal Platform Engineer, you will be part of the ServiceNow Platform Engineering team and play a key role in ensuring Westpac has an accurate, current, and trusted view of its infrastructure and application landscape within ServiceNow. You will be accountable for the quality, currency, and reliability of Discovery and CMDB data, supporting critical incident, problem, event, alert, and change processes across the bank. While Discovery outcomes are central to the role, you will also contribute to broader platform engineering initiatives, provide higher‐level (L3) operational support when required, and help shape enterprise Discovery and CMDB capability to ensure long‐term platform sustainability.
Key responsibilities
* Ensure accurate and current Discovery and CMDB data, including CI attributes and upstream/downstream relationships
* Operate, maintain, and continuously improve automated and scheduled Discovery processes
* Validate, analyse, and remediate data quality issues to maintain trusted configuration data
* Maintain currency of Discovery patterns, plugins, and related ServiceNow platform components
* Extend Discovery capability through patterns, classifiers, business rules, scripting, and audits
* Partner with Platform Engineering, ITSM, ITOM, and data practices to support CMDB integrity and outcomes
* Act as a trusted advisor to internal customers and own engineering‐led initiatives from concept through delivery
What do I need?
* Strong infrastructure and application engineering experience, with a clear understanding of what is being discovered and why it matters
* ServiceNow Discovery experience is not required, with an expectation to quickly build ServiceNow capability and actively learn the platform
* Willingness to work towards relevant ServiceNow certifications with support from the team
* Strong domain knowledge combined with a problem‐solving mindset and ownership of outcomes
* Extensive experience in infrastructure and application engineering within complex enterprise environments
* Strong understanding of modern and legacy platforms, including cloud, virtualisation, and container technologies
* Strong analytical and problem‐solving skills, with the ability to reason about dependencies, relationships, and impact
* Clear focus on outcomes and the ability to prioritise work effectively
* Strong communication and collaboration skills
* Willingness to learn and apply ServiceNow Discovery concepts and tooling
* SQL skills considered a bonus
Why join us?
* Special offers on banking products and discounts from top brands, including generous employee‐only mortgage rates
* Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave
* Tailored learning and development opportunities to help your grow your career within the bank
* Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
We're all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
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