Job Overview
This role oversees the delivery and support of IT tools and services to users across an organisation, potentially including external users. The ideal candidate will have a strong understanding of ITIL v4 principles to provide expert ITSM advice.
The successful candidate will have experience with ITSM and Service Delivery, preferably in a Defence environment. They will also have proficiency in ITIL Principles and their practical application, as well as experience in establishing continual service improvement practices post-transition.
This role requires strong analytical and problem-solving skills, as well as business process improvement skills. The successful candidate will be able to manage the execution of business process improvements, analyse and design business processes, and assess the feasibility of business process changes.
* Develop and update ITSM documentation;
* Implement ITSM processes and procedures that meet Defence/ASD Requirements, ensuring alignment to ITIL v4 best practices;
* Review ITSM processes for compliance to security policies, internal standards, and identify areas for efficiency gains;
* Collaborate with Defence and ASD stakeholders to ensure project deliverables align with requirements;
* Prepare high-level written documents and oral presentations for executive stakeholders; and
* Undertake other support tasks as required.
Required Skills and Qualifications
The successful candidate will possess:
* 5+ years of experience with ITSM and Service Delivery, preferably in a Defence environment;
* Proficiency in ITIL Principles and their practical application;
* Experience in establishing continual service improvement practices post-transition;
* Strong analytical and problem-solving skills;
* Australian Citizenship and a TSPV security clearance is essential.
About This Role
This role offers opportunities to develop and implement ITSM expertise, working closely with Defence and ASD stakeholders. As a key member of our team, you will contribute to the delivery of high-quality IT services and support.