Job Title: Customer Service Attendant
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A dynamic opportunity exists for a Casual Customer Service Attendant to join our team at Australia Zoo.
We are an equal opportunity employer, committed to recognising and valuing diversity. We provide specific workplace programs to support diversity and equal employment opportunities for women, people with disabilities, and all cultural backgrounds.
To succeed in this role, you must be responsive and helpful in meeting customer expectations and exceeding them. Organisational skills, combined with excellent communication and interpersonal skills, are essential. You will also have the ability to operate digital cameras to produce high-quality images for guests.
The ideal candidate will have a passion for conservation and providing great customer service. Key responsibilities include:
* Welcome and greet customers, assisting patrons with enquiries.
* Process point-of-sale transactions, including operating registers and receiving cash or credit payments.
* Provide accurate change and receipts.
* Maintain a clean and tidy work environment.
* Ensure the area remains clean and tidy, including tasks such as vacuuming, mopping, and cleaning windows.
* Deal with customer complaints effectively.
* Assist with crowd control and customer movements during daily shows and event days.
* Work within established procedures and KPIs.
* Maintain high standards of customer service.
* Facilitate guest encounters and provide photography services and information services to guests.
* Safely operate buggies throughout the zoo grounds.
Please note that availability to work weekends, public holidays, and school holiday periods is essential.
A successful applicant will possess experience in a similar role and a long-term commitment to our organisation.