Guest service host

Hotel Guest Service Representative

About the Role:

The Hotel Guest Service Representative plays a vital role in ensuring our guests have an exceptional stay. They provide a warm and welcoming presence, guiding guests through their stay with expert knowledge of local attractions and services.

Responsibilities Include:

* Providing exceptional customer service to guests upon arrival, ensuring smooth check-ins and resolving any issues promptly.
* Maintaining clear communication with guests, colleagues, and stakeholders across various channels to provide seamless service.
* Processing guest reservations, updates, and special requests accurately, utilizing property management systems to ensure efficiency.
* Serving as the primary point of contact for guests throughout their stay, offering personalized recommendations and enhancing their experience.


* Excellent communication and interpersonal skills.
* Able to work effectively in a team environment.
* Detailed and organized approach to work.
* Ability to multitask and prioritize tasks efficiently.


* Competitive salary and benefits package.
* Ongoing training and development opportunities.
* Possible career progression within the company.


* Flexible working hours and work-life balance.