We are seeking an exceptional Customer Service Lead to oversee our front office teams and deliver outstanding customer experience.
This role is responsible for managing all property operations, ensuring the highest levels of hospitality and service are provided.
You will represent property management in resolving guest-related situations and lead by example with your friendly, confident, and professional personality.
Key responsibilities include maintaining guest services and front desk goals, implementing projects and policies, and identifying developmental needs of others.
Requirements include experience in daily hotel operations, current WA RSA, and excellent communication skills.
The ideal candidate will have a strong background in hospitality management, leadership skills, and the ability to work efficiently in a fast-paced environment.
Benefits include opportunities for career growth and development, competitive salary, and a dynamic work environment.
Others include flexible working hours and a comprehensive benefits package.