About the Opportunity
The Operations Controller is a key member of the Airport Operations Control Centre (AOCC) – the nerve centre of WSI. You'll support the Airport Services Manager by collaborating with stakeholders to provide coordination and control of all day‐to‐day airport operations and incident responses, achieving a safe and on‐time airport. You will also work closely with airline partners, government departments and emergency services.
The role will initially be performed within regular business hours to support the development of processes and procedures. It will then transition to a shift‐based position that supports our operational trials and testing, prior to the commencement of live operations when the role will require permanent shift work.
Key Responsibilities
* Coordinate and manage the safe and efficient movement of aircraft on WSI aprons and stands.
* Manage the Airport Operational Database (AODB) and control the utilisation/allocation of airport and airline/ground handling assets/resources using Resource Management Systems and other airport operational systems.
* Respond to and coordinate various levels of emergency and incident response, including activation of the Airport Emergency Plan, fire and terminal evacuation, security incident response and general day‐to‐day operational incidents, events or disruptions.
* Perform airline load control functions, preparing load sheets and ensuring the safe and efficient distribution of weight and balance on an aircraft by calculating and coordinating the loading of cargo, passengers and fuel.
* Act as the contact person for airline representatives and network operations for the purpose of coordinating airline turnaround operations.
* Perform airline movement control functions, coordinating airport/airline turnaround operations, disruption coordination and day‐of‐operations planning.
* Effectively lead, manage and coach Operations Agents.
* Act as Chief Fire Warden and liaise with other members of the Emergency Control Organisation and/or emergency services to effectively respond to and manage all Terminal alarms while ensuring a safe evacuation of the Terminal if required.
* Support the Airport Services Manager and other AOCC functions with general day‐to‐day airport/airline operations as required.
* Facilitate a safe and efficient daily operation in accordance with service levels.
About You
This role is ideal for someone with extensive aviation experience and solid knowledge of airport operations.
* Previous experience in an airport/airline operations centre is highly desirable.
* Prior experience in a complex and dynamic operational shift environment with competing priorities including incident and emergency response.
* Knowledge of airport and aircraft turnaround processes.
* Systems literate and technology astute.
* Knowledge of Air Traffic Control processes and aviation radio phraseology highly desirable.
* Sound knowledge of Aviation Security Legislation standards, policy and procedures.
* Extensive experience with computer‐based airport operating and security systems (AOS, CCTV, Access Control etc).
* A highly effective people/team leader with excellent communication skills.
* Strong coaching for performance skills, with demonstrated ability to improve team performance.
* Strong organisational skills with the ability to apply priorities ensuring appropriate response to incidents.
* Knowledge of ground transport operations, road regulations and rules and using transport systems.
* Ability to hold an Aviation Security Identification Card (ASIC) and/or other required security clearances.
What we offer
There are some great benefits such as discounts on health insurance, travel, gyms and pools, novated car leasing and the ability to purchase additional leave.
EEO Statement
Proudly working on Dharug land, we reflect the vibrant diversity of Western Sydney and welcome people from all backgrounds and abilities to be part of our journey. Please let us know if you require any adjustments to the application or recruitment process.
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