- Work with and learn from high performing Dentists
- Modern practice with state of the art technology
- Ongoing training and development
About the Position:
About Smiles Chatswood is on the lookout for a friendly and professional Chinese speaking receptionist to join our busy, patient-focused practice on a full time basis - Monday, Tuesday, Thursday, Friday and one Saturday per month.
As the first point of contact, you’ll play a key role in creating a warm and welcoming experience for every patient who walks through our doors. This is a fantastic prospect for someone who enjoys working with people, thrives in a team environment, and takes pride in providing excellent customer service.
Key Responsibilities:
Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
Records Management: Maintain patient records accurately, ensuring confidentiality and compliance within regulations.
Office Organization: Keep the reception area tidy and organized, ensuring that all necessary materials are stocked and available.
Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
What we can offer you:
- Competitive hourly rate
- Varied role
- Opportunity to make a difference
- Employee Assistant Program
- Unlock exclusive discounts and cashback offers on the Swag App
- Certified Great Place to Work two years in a row 2024 & 2025
What do you need to succeed:
- Prior experience is essential
- A Cert III or IV in Dental Assisting is beneficial but not mandatory
- Excellent verbal and written communication skills
- Ability to multitask, prioritise tasks, and manage time effectively in a fast-paced environment
- Capability to address patient concerns and resolve issues with professionalism and empathy
- Attention to detail
What's Next:
If you’re excited about the opportunity to help us grow, we’d love to hear from you. Applications will be reviewed as they come in, so don’t hesitate—click APPLY NOW!
📌 Dental Receptionist
🏢 Impression Dental Group
📍 Chatswood