* Brisbane based candidates only Initial contract until 31 December
* 4/1 hybrid environment
About Our Client
This organisation is a reputable and established entity within the Public Sector, dedicated to delivering essential services to the community. As part of a supportive and collaborative team, the company values innovation and operational excellence in the Technology department.
Responsibilities
* Act as the first point of contact for ICT support, providing Level 1 and Level 2 support for incidents, service requests, and access requests in line with agreed service levels.
* Diagnose, troubleshoot, and resolve technical issues across end user devices, applications, and systems, escalating complex issues to specialised teams when required.
* Apply specialist knowledge of the Microsoft technology stack, including Microsoft 365, Windows, Active Directory/Azure AD, Intune, Teams, and core collaboration and productivity tools.
* Perform user account and access provisioning, including onboarding, offboarding, role changes, and maintenance of security group membership and permissions.
* Support end user computing (EUC) services, including desktops, laptops, mobile devices, peripherals, operating systems, and standard corporate applications.
* Coordinate and execute daily staff moves, adds, and changes, ensuring seamless technology transitions and minimal disruption to business operations.
* Fulfil user technology requests such as hardware setup, software installation, configuration changes, and workstation builds or refreshes.
* Maintain accurate records of incidents, requests, resolutions, and asset changes within the ICT service management system.
* Contribute to continuous service improvement by identifying recurring issues, improving documentation, and supporting standardisation of processes and tools.
* Provide clear, professional communication to end users, including status updates, guidance, and practical advice aligned to organisational policies and security standards.
The Successful Applicant
A successful Helpdesk / Level 2 Support professional should have:
* Strong demonstrated experience in providing ICT support in a professional environment.
* Proficiency in troubleshooting hardware, software, and network issues.
* Expert knowledge of the Microsoft technology stack - including Microsoft 365, Windows, Active Directory/Azure AD, Intune, Teams
* Strong communication skills to provide clear and effective support to users.
* Attention to detail and the ability to multitask in a fast-paced environment.
* A commitment to delivering excellent customer service.
* Relevant certifications or qualifications in IT or a related field.
What's on Offer
* Generous hourly rate
* Opportunity to gain valuable experience in the Public Sector Technology department.
* Work in the heart of Brisbane City with convenient transport options.
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