We are seeking a Service Delivery Manager to oversee SAP service delivery and incident management.
Main Responsibilities
* Ensure alignment with ITIL best practices
* Manage relationships with stakeholders and vendors
* Conduct performance tracking of SAP services
The ideal candidate will have strong communication and negotiation skills, as well as knowledge of ERP systems. In addition to these skills, the successful candidate will be able to ensure efficient incident resolution, manage vendor partnerships, and develop strategic plans for SAP service delivery. This role requires excellent problem-solving skills, ability to work under pressure, and collaboration with cross-functional teams.
Required Skills and Qualifications
The ideal candidate will possess a strong understanding of ITIL principles and methodologies. A bachelor's degree in a related field is required, along with at least 3 years of experience in a similar role. Strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills, are also essential.
Benefits
This position offers a competitive salary and benefits package, including health insurance, retirement plan, and paid time off. The company also provides opportunities for professional growth and development, including training and education programs. Additionally, this role offers a dynamic and collaborative work environment, where employees can contribute their ideas and expertise to drive business success.
Others
This role requires a high level of autonomy and self-motivation. The successful candidate will be able to work independently, prioritize tasks, and manage multiple projects simultaneously. Excellent organizational and time management skills are also necessary, as well as the ability to meet deadlines and deliver results under pressure.