Backup Technical Support Engineer
This range is provided by Kaseya. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$80,000.00/yr - A$90,000.00/yr
Direct message the job poster from Kaseya
Talent Acquisition | Driving Growth Across APAC
We need a Technical Support Engineer (Backup Support) who's passionate about keeping critical information safe, recoverable, and secure.
You'll be the go-to expert when our customers need help restoring files, recovering systems, or troubleshooting their backup environments. If you enjoy problem-solving, digging deep into systems, and being the reason a customer's "Oh no" turns into "Thank you" — you'll love this role.
What You'll Do
At Kaseya, our Backup Support Engineers are the guardians of uptime and data. When disaster strikes, whether it's accidental deletion, ransomware, or system failure you'll help customers get back on track quickly and confidently.
Here's what your day-to-day will look like:
* Investigate and resolve backup, restore, and replication issues
* Perform incident triage and take ownership until resolution or escalation
* Troubleshoot across cloud and on-prem backup solutions
* Respond to customer queries via chat, phone, and email
* Keep your ticket queue clean and on target with SLA timelines
* Stay on top of Kaseya's evolving backup and recovery product features
* Participate in projects that improve our backup tools and processes
* Build strong relationships with customers so they know they can rely on you
* Update and maintain documentation and knowledge base articles
* Work across multiple priorities in a fast-moving environment
What You'll Bring
* 3–5 years of Technical Support experience (preferably in backup, storage, or disaster recovery)
* Experience in MSP or Mid-Market Enterprise environments a huge plus
* Degree in IT, Computer Science, Cyber Security, or equivalent experience
* Familiarity with backup solutions, disaster recovery planning, and storage systems
* Comfort with Windows and Linux administration, SQL queries, APIs, and network troubleshooting
* Strong understanding of virtualization, cloud computing, and security principles
* A love of problem-solving and a detail-oriented mindset
* Great communication skills with a customer-first attitude
* Ability to thrive in a high-energy, multi-tasking role
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Information Services and IT Services and IT Consulting
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