Join to apply for the Dispute Resolution Specialist role at Allianz Australia
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Join to apply for the Dispute Resolution Specialist role at Allianz Australia
DISPUTE RESOLUTION SPECIALIST - CONSUMER – MULTILOCATION
At Allianz, we're proud to be named one of the Best Workplaces in Australia 2025 and a Great Place to Work. As a leading global insurance and asset management brand, we prioritise care for our customers, the planet, and each other. We hire the very best people to further our commitment to caring and securing the future for our customers.
We offer an inclusive workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back to the community and feel proud to be a part of an organisation doing meaningful work that matters while supporting sustainability, mental health, and well-being.
Let's care for tomorrow, so we can create a better future together, for everyone.
About The Role
* Resolving customer concerns in a timely, accurate and compliant manner.
* Handling various types of complaints, this includes investigating and remediating compliance and privacy breaches, while adhering to the General Insurance Code of Practice guidelines and Regulatory Guide 271.
* Preparing notices for the Australian Financial Complaints Authority (AFCA) to ensure we adhere to our regulatory expectations, codes, and guidelines. Additionally, maintaining and monitoring our Complaint Management Systems.
* Through our High Care process, supporting customers who experience vulnerabilities in a manner that provides them with the utmost care, respect, and support.
* Collaborating with stakeholders to identify areas of improvement to enhance processes and services.
About You
* Extensive experience working in a customer complaint environment.
* Resilience and passion to thrive in a fast moving, challenging and customer driven environment.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
* High level of attention to detail
* Excellent written and verbal communication skills to enable meaningful conversations with customers, while also maintaining empathy and Allianz's customer values at all times.
* A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Benefits And Perks
* Inclusive Culture: Join a supportive, open-minded team focused on customer outcomes, bringing your authentic self to work every day
* Flexible Work-Life Balance: Enjoy flexible and remote work options and workplace adjustments, with support for your work/life balance.
* Career Development: Access mentoring, development and global mobility opportunities for growth and success, including access to over 10,000 learning resources.
* Financial and Well-being Perks: Enjoy discounts on Allianz products, retail, tech, and travel, plus financial wellness initiatives and the Employee Share Purchase Program- own a piece of your employer
* For more details about our benefits, visit the Allianz Careers site.
About Our Culture
We care about everything that makes you, you. We believe in a workplace that celebrates inclusion and equal opportunity, where people of all genders, ages, religions, sexual orientations and abilities are not only welcomed but valued for the unique perspectives and talents they bring to work. We're committed to fostering an environment where everyone belongs and can thrive and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let's care for tomorrow. www.allianz.com.au/careers
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Financial Services and Insurance
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