Overview
We have an excellent opportunity for a Customer Service Consultant to join our team based in Newcastle on a permanent full-time basis. You will be an significant member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales and support.
Responsibilities
- Receiving inbound calls and email enquiries from residential customers
- Proactively making outbound calls to our existing customers to promote our products and services
- Resolving customer queries quickly and accurately
- Invoicing as required
- Scheduling appointments for residential customers
- Converting incoming enquiries into sales opportunities
- Liaising with your fellow colleagues
- Meeting call and internal sales targets
- Maintaining databases by ensuring customer records and details are up to date while ensuring compliance
Requirements
- Experience working in customer service or call centre environments (essential)
- Demonstrated experience in phone sales and converting enquiries into sales
- Capable of working with multiple database systems and email programs with experience in word and spreadsheet packages desirable
- Proficient with communicating verbally and electronically
- Able to work calmly under pressure while multi-tasking
- Proven problem-solving skills
- Ability to focus on delivering a "wow" experience to customers
- Ability to work in a team environment to support fellow colleagues
- Professional, reliable and punctual
- Accurately enter data into systems
Perks and Benefits
- Strong work-life balance culture
- Employee Assistance Program (EAP)
- Employee Referral Program
- Employee cash incentive programs and bonuses
About Us
Rentokil Initial is a global expert in pest, hygiene and indoor plant care. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries.
Job specifications
- Seniority level: Entry level
- Employment type: Full time
- Job function: Other
- Industries: Newspaper Publishing
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