Deliver exceptional client experiences and build enduring relationships as a seasoned Client Services Manager in our Sydney service delivery team. You will serve as the primary liaison for enterprise clients, ensuring their needs are met and fostering long-term partnerships.
About the Role
You will lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations. Utilize your understanding of Payments products - Issuing & Acquiring to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams.
* Client Relationship Management: Serve as the primary point of contact for enterprise clients, ensuring their needs are met and fostering long-term partnerships.
* Service Delivery Oversight: Lead the end-to-end service delivery process, ensuring compliance with Service Level Agreements (SLAs) and client expectations.
* Technical Proficiency: Utilize your understanding of Payments products - Issuing & Acquiring to troubleshoot issues, interpret system logs, and collaborate effectively with technical teams.
* Problem Resolution: Address client escalations promptly, identify root causes, and implement effective solutions to enhance service quality.
We are seeking a seasoned Client Services Manager to join our service delivery team in Sydney. The ideal candidate will have proven experience in service delivery roles, preferably from the vendor side, with a focus on enterprise clients.
What You Bring
* Service Delivery Experience: Proven experience in service delivery roles, preferably from the vendor side, with a focus on enterprise clients.
* Payments Technology Expertise: In-depth knowledge of payment systems, platforms, and industry trends.
* Financial Software Proficiency: Experience with financial software systems and the ability to navigate and understand environments.
* Technical Aptitude: Ability to understand Issuing & Acquiring systems, interpret system activities, and collaborate with technical teams to resolve issues.
This is a hybrid role, requiring work both at the office and from home on assigned days. Weekend on-call support is expected as per the on-call roster.