Job descriptionJoin Our Team: 4WD Customer Service Team at Hammond 4WDAre you passionate about off-roading and experienced in 4WD? Hammond 4WD is looking for a dedicated customer service team member to join our growing team. Specialising in 4WD vehicles, you will play a crucial role in ensuring our customers' vehicles are ready to confidently tackle any terrain.About Hammond 4WD:At Hammond 4WD, we are proud to be a leading name in the 4WD industry. With a rich history originating in Jeeps, we are proud of our history of delivering top-notch products and services. We regularly specialise in all things off-road with expertise spanning suspension, engines, lift kits, bullbars, winches, clutches, brakes, and long-range fuel tanks. We are committed to enhancing our customers' 4WD experience, providing reliable and durable solutions.Location:Hammond 4WD, CapalabaPosition Type:Full-TimeKey Responsibilities:Customer Interaction:Greet customers warmly and assist them with their inquiries and purchases.Provide knowledgeable assistance regarding 4WD products, accessories, and services.Handle customer bookings and enquiries.Sales Support:Assist customers in selecting the appropriate 4WD products and accessories based on their needs.Process sales transactions accurately using the point-of-sale (POS) system.Inform customers about current promotions, discounts, and special offers.Communication:Answer phone calls and respond to customer emails promptly and professionally.Schedule service appointments and coordinate with the service team to ensure timely and efficient service delivery.Administrative Tasks:Maintain accurate records of customer interactions, sales, and service appointments.Assist in maintaining the cleanliness and organisation of the store.Support the sales and service teams with administrative tasks as needed.Qualifications:Previous experience in a customer service role, preferably in the automotive or retail industry.Experience with 4WD vehicles, parts, and accessories is highly desirable.Skills:Excellent communication and interpersonal skills.Strong problem-solving abilities and a customer-focused attitude.Proficiency in using point-of-sale (POS) systems and basic computer applications.Ability to multitask and manage time effectively in a fast-paced environment.Personal Attributes:Friendly, approachable, and professional demeanour.Strong attention to detail and organisational skills.Ability to work independently and as part of a team.What We Offer:Competitive salary with performance-based incentives.Employee discounts on products and services.Opportunities for professional development and career advancement.A supportive and collaborative work environment.Comprehensive training program.How to Apply:Send your resume and a cover letter detailing your experience and why you’re a perfect fit for the Hammond 4WD team by applying now.Join Hammond 4WD and help us keep the spirit of adventure alive on the road less travelled!
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