ABOUT GM³
GM³ is an emerging Australian metallurgical coal mining entity owned by global investment entity Golden Energy and Resources (GEAR) and M Resources, a market leader in metallurgical coal industry services.
We operate two underground metallurgical coal mines, two preparation plants and a logistics chain. Positioned for growth and focused on the future, GM³ aims to contribute to the regions surrounding its operations and leverage the capability and experience of its people.
WHAT GM³ OFFERS
* Options for additional superannuation contributions
* Annual short-term incentive bonus that recognises both your individual performance and the overall success of the business.
* 5 weeks annual leave
ABOUT THE ROLE
Based at the Regional Operations Centre at Port Kembla Coal Terminal in the coastal city of Wollongong, this leadership role is responsible for delivering reliable, responsive and high-performing end user technology services across corporate and operational environments. You will lead workplace technology support, govern key service partners and drive continuous improvement across IT service management processes and user experience outcomes. Working closely with Digital Technology teams and operational stakeholders, you will help ensure technology services remain aligned, secure and operationally effective.
Other key responsibilities include, but aren’t limited to:
* Lead field services and oversee day-to-day operational support
* Govern service desk providers against agreed service levels
* Manage ServiceNow workflows, reporting and improvement initiatives
* Coordinate workplace technology lifecycle and refresh activities
* Drive incident, change and problem management processes
ABOUT YOU
You are a service-focused technology leader who enjoys improving operational performance and user experience. You bring a collaborative leadership style, strong stakeholder engagement skills and the ability to drive outcomes across complex service environments.
You will have experience and demonstrate capability in the following:
* Leading IT service delivery or end user technology support teams
* Managing outsourced providers and vendor performance outcomes
* Driving continuous improvement across service management processes
* Supporting multi-site operational or industrial environment
Qualifications, skills, and competencies:
* Strong experience in IT service management or end user services leadership
* Experience with ServiceNow or similar ITSM platforms
* Sound understanding of ITIL service management practices
* Experience supporting workplace technologies and collaboration platforms
If you are passionate about service excellence, operational technology support and leading high-performing teams, apply now and help shape the future of digital services across GM³.
GM³ is committed to fostering an inclusive and diverse workforce reflective of the communities where we operate. We are proud to offer a recruitment process that is fair, accessible, and equitable for all. We strongly encourage applications from people of all backgrounds.
This job advert will close on 27 May
Applications will be assessed as they are received, and this advertisement may close early if a suitable candidate pool is identified.