Contact Centre Specialists – Expression of Interest for future opportunities
Build Your Career with Great Southern Bank
Looking to build a meaningful career in banking? Ready to be part of a team that genuinely puts customers first?
Great Southern Bank is seeking passionate customer service professionals and is inviting Expressions of Interest for upcoming Contact Centre Specialist opportunities in our South Yarra location.
By submitting your Expression of Interest, you'll be considered for future opportunities aligned to your experience.
Why Join Us?
As the first point of contact for our customers, you'll play a vital role in delivering exceptional service and helping people achieve their financial goals.
This is more than a contact centre role, it's a genuine career pathway into banking, with development, coaching and long‐term progression opportunities.
You'll make an impact by:
Providing a superior level of service and identifying opportunities to enhance customer experiences through promotion of our products and services based on customer needs.
What we're looking for:
* Ideally you have a strong background in customer service, sales or retail within banking or a similar fast paced customer environment where you've been supporting customers with complex solutions or products
* You are genuinely passionate about delivering stellar customer service and driven by achieving set targets and KPIs to the highest of standards.
* You demonstrate the ability to quickly learn and navigate in‐house systems and processes.
* You value teamwork, positivity and continuous improvement.
* Availability to work a rotating roster Monday–Saturday between 8am–7pm (7.5‐hour shifts) is required.
Why Great Southern Bank?
Whatever your role with us, you'll be part of a force for good. We're owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you'll also enjoy a range of fantastic benefits, some examples include:
* Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
* Benefits that support you and your well‐being so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and we support a range of flexible working styles to best fit your life and personal commitments.
* Achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more!
Imagine working for a bank that truly helps people. You can.
Questions?
Please contact our Talent and Experience team at careers@gsb.com.au
Please note:
This is an Expression of Interest, not an advertisement for a currently vacant position. If suitable roles become available, we may contact you. Submitting an Expression of Interest does not guarantee an interview or offer. Applicant Information will be collected and held in this pool for 18 months. Please let us know if you have any concerns by contacting careers@gsb.com.au.
At Great Southern Bank, we're committed to building a strong, inclusive and diverse workplace, where people feel a sense of belonging, are valued, connected and respected. We value diverse backgrounds, cultures, abilities, ideas and experiences; recognising the benefits they bring to our work, our communities and the way we help our customers. We support and promote an inclusive culture through flexible ways of working, collaboration, fair and equitable decision making that empowers our people to be at their best every day.
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