The Opportunity
As a Library Experience Officer, you are part of the Library's Frontline Services team, ensuring welcoming and inclusive spaces and services for Monash students, staff, alumni and visitors during the day, afternoon, night and weekends. You will provide excellent customer service, support access to library print and online collections, resolve and report facilities issues, and ensure that spaces are safe for everyone and well‐maintained. You will work with other library staff to plan and facilitate events that support student inclusion and engagement; we aspire to delight by exceeding their expectations.
This role requires the ability to work flexibly on rostered shifts on weekdays between 7:45 am and 6 pm to support the service delivery needs of the library.
The role includes
* Ensuring the libraries are welcoming and safe spaces
* Monitoring and responding to reports of building and maintenance faults
* Providing general direction to Library Experience Assistants, particularly on weekends and evenings
* Collaborating with other library colleagues to design, deliver, and evaluate user experience programs that support inclusion and belonging in the library
* Responding to, answering, and referring enquiries from library users
Benefits
Monash offers flexible working arrangements and policies that support staff in balancing work and personal commitments, including support for parents.
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