At the forefront of travel coordination, this role offers a unique opportunity to spearhead business travel planning and organization.
Responsibilities
* Coordinate travel arrangements including flights, ground transportation, lodging, and other services.
* Manage expenses, track reimbursements, and provide support to travelers.
* Issue airline tickets, vouchers, and other travel documents.
* Offer customers expert advice on local attractions.
* Respond to customer inquiries and troubleshoot travel issues.
* Stay up-to-date with industry news and developments.
* Ensure customer needs are met in a timely and satisfactory manner.
* Monitor payment methods accepted by the agency.
* Collaborate with external vendors to secure best prices and deals.
* Guarantee customer satisfaction through effective communication and follow-up.
Qualifications / Key Qualities
* Exceptional communication and customer service skills.
* Outstanding organizational abilities.
* Familiarity with booking systems and software.
* Knowledge of relevant industry rules, regulations, and requirements.
* Attentiveness to customers' desires, questions, and needs.
* Capacity to handle multiple tasks and maintain attention to detail.
* Ability to take initiative and anticipate customer needs as required.
Benefits
This opportunity allows for flexibility in working hours.