ITSM Specialist – Service Transition & Operational Readiness
Location: Flexible / Enterprise Environment (must be based in Australia)
Contract: 12 months
We're looking for an experienced ITSM Specialist to support service transition and operational readiness across a portfolio of IT initiatives. This contract role sits at the intersection of service design, governance, and project delivery, ensuring new and changed services are fully operational, compliant, and ready for BAU before go-live.
What you'll be doing
Own and apply service transition and operational readiness governance across multiple projects
Define and assess service acceptance criteria, readiness checkpoints, and go/no-go recommendations
Ensure monitoring, SLAs, support models, documentation, and training are in place pre-launch
Engage early with delivery teams to shape requirements from an operational perspective
Act as the bridge between project teams and operational support functions
Identify risks, gaps, and dependencies and drive actions to achieve BAU readiness
Support continuous improvement of transition frameworks and practices
What we're looking for
Strong ITIL 4 knowledge (Service Transition, Service Design, Change Enablement, CM, Continual Improvement)
Proven experience delivering operational readiness for medium to large IT projects
Ability to interpret solution designs and translate them into service and support requirements
Excellent stakeholder engagement, facilitation, and communication skills
Strong governance mindset with a pragmatic, solution-focused approach
Experience working in complex, enterprise IT environments
Why this role?
Long-term 12-month contract
High visibility across multiple initiatives
Opportunity to influence service outcomes before they hit BAU
Interested? Apply now or reach out for a confidential discussion.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting