Identity Team Lead
We are seeking a seasoned professional to lead our Identity team, overseeing the effective delivery of identity and access management solutions. As the key stakeholder, you will be responsible for ensuring seamless user experiences through the supervision of an expert team.
Key Responsibilities:
* Providing technical leadership and guidance to IT operations teams and business stakeholders, coordinating project delivery and service transition.
* Enhancing the availability and reliability of directory and identity management systems to mitigate operational risks.
* Ensuring the availability of critical business services through effective capacity planning and business continuity support.
* Optimising service operations across IT Identity frameworks.
* Working effectively within cross-functional teams to execute IT operations, service, and incident management processes.
* Assessing and validating system and solution designs to support IT service transition and management processes.
* Building and maintaining strong, effective working relationships with key stakeholders to support business objectives.
Requirements:
* As a team lead, designing and configuring Identity and User Access Management platforms, with expertise in Entra, Active Directory & Azure AD, Azure MFA, Office 365, mail filtering solutions, and file storage.
* Advanced working knowledge of operating system protocols, platform services, and system design; proven ability to implement automation and orchestration solutions; strong understanding of ITIL and DevOps processes and relevant service operations tools such as Jira.
* Action-oriented with high energy and enthusiasm; effective collaborator and communicator, capable of building partnerships and delivering clear, tailored communications to diverse audiences.
* Skilled in planning and prioritising work to align with organisational goals; adaptable to changing situations and demands.
* Proven experience in technical and hybrid cloud environments (e.g., Azure, AWS, Oracle Cloud) and Microsoft configuration management, including Active Directory, Federation Services, O365, Exchange Online, and Azure services.
* Tertiary qualifications in computer science, software engineering, or a relevant information technology field; ITIL Foundation certification is mandatory; Azure, O365, or other cloud-related certifications, and Certified Identity and Access Manager (CIAM) are desirable; relevant Microsoft MCSE certification and Cert IV or higher in Leadership Management would be advantageous.
* Expert in analysis, problem-solving, and troubleshooting; strong ability to support service delivery and coordinate IT work packages; ability to operate effectively in a values-based organisation and role model desired behaviours.
What We Offer:
* Work with cutting-edge technologies and be part of a team driving digital transformation.
* Join a team that values personal development and enables continuous learning opportunities, certifications, and career progression within a supportive and growth-focused environment.
* Benefit from flexible and hybrid working arrangements, including temporary remote work options and a focus on work-life balance.
* Contribute to high-impact projects or products that directly enhance our services to our members and the community.
* Enjoy discounts on Insurance, Travel and free roadside assistance.
* Take advantage of a strong focus on employee wellbeing, including mental health support, wellness programs, and fitness incentives.
* Engage in meaningful community and social responsibility initiatives that align with our values and mission.
About Us
We are a member-focused organisation dedicated to serving the community. Our mission is to create a safer, more sustainable, and connected future for all Western Australians.
We value inclusivity, diversity, and flexibility in the workplace. As an Equal Opportunity Employer, we welcome everyone. For assistance during the application process, contact us at your convenience.