Lead, inspire & contribute to the overall success of our Broker Team by applying for this key leadership role.
A Day in the Life
The Active Broker Retention & Quality Sales Leaser is responsible for leading a national team of desk-based Relationship Managers (RMs) who support and grow the Group’s active, high performing broker partners. This role focuses on maintaining and deepening relationships with loyal broker advocates by ensuring they receive fast, responsive and consistent support across product, process, credit and service delivery.
With a strong emphasis on submission quality and compliance, the role ensures that volumes originated through the active broker cohort meet internal standards, enabling operational and credit teams to deliver efficient turnaround times and exceptional broker experiences. The Sales Leader also works closely with the Broker Activation Sales Leader to build credit policy and process capability across the broader sales team, ensuring that newly activated broker volume does not come at the expense of efficiency or operational impact.
In addition, the role contributes strategic insight to inform broker communications, training, marketing, and enhancements to product, process and credit policy. Through targeted coaching, performance improvement and management, and ongoing capability uplift, the Sales Leader ensures the RM team delivers consistent value to brokers, aligns with Group’s service promise, and contributes to sustainable channel growth all while reinforcing the Group’s values, culture and behavioural expectations.
About You
-Minimum 3 years’ experience in sales, credit, or relationship management leadership within third party distribution, mortgage broking or financial services
-Demonstrated success leading remote teams and delivering outcomes through high value broker relationships
-Proven experience coaching others in credit policy, submission quality and compliance standards
-Strong understanding of broker behaviours, relationship management and portfolio growth strategies
-Skilled in interpreting pipeline data, credit trends and broker engagement metrics to drive performance improvement
-Experienced in building cross-functional relationships across credit, settlements, operations and compliance
-Preferred but not essential:
oBackground in mortgage or finance broking or in a credit/lending role
oCertificate IV in Finance and Mortgage Broking or relevant tertiary qualification
oFamiliarity with CRM platforms and loan origination platforms
About MyState / Auswide Bank Group
At Auswide Bank, we’re on an exciting journey of growth and transformation. With the recent merger of MyState and Auswide Bank, we’re now part of a larger group operating under four trusted brands – MyState Bank, Auswide Bank, SelfCo, and TPT Wealth. This expansion means more opportunities, a broader market and an even stronger commitment to delivering outstanding service.
About Our Benefits
We invest in our people by offering professional development programs, leadership training and the tools you need to succeed. Our collaborative and customer focused culture empowers you to thrive and make a real impact.
Auswide Bank is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive work environment for everyone that works with us. All applicants will be considered for employment regardless of their race, religion, gender identity, sexual orientation, age, or disability.
How to apply
This is an exciting opportunity which has become available in our Broker Team. If you are up for a challenge, have a real keen interest in helping people, and desire to build your career with a Trusted Australian Bank – then we encourage you to apply today!
Apply now or prior to midnight Sunday 6 July 2025.
Contact Mark Woolnough – mark.woolnough@mystate.com.au
Employment with the MyState / Auswide Bank Group is subject to a Bankruptcy, Police and Credit check to verify your suitability to work in the finance sector.
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