Customer Banking Career Opportunities
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This role offers a comprehensive banking career experience, with thorough training to kickstart your journey. As the public face of our organization, you'll deliver seamless banking experiences to millions of customers, making informed financial decisions to achieve their goals.
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Job Responsibilities
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* Have in-depth conversations with customers about how we can support their overall banking needs, including Home Loans, Business Banking & Financial Advice.
* Support customers with enquiries, maintenance on accounts and process applications for credit products.
* Complete Financial Health Checks to assess customers' financial needs and identify any changes.
* Educate and demonstrate our in-branch technology and digital banking options to customers.
* Problem solve and provide effective solutions while championing our processes, procedures, driving our risk-adverse culture.
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* Experience in delivering exceptional customer service ideally in financial services, retail or hospitality.
* Excellent communication skills & ability to articulate financial terms in a clear way.
* The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do.
* Ability to work in a retail environment that's busy and commercially driven.
* A genuine interest in building a career with us.
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Benefits
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* Thorough training program.
* Access to extensive employee benefits & discounts.
* Collaborative and high-performing culture.
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Aboriginal &/or Torres Strait Islander people are encouraged to apply.