**Work Type**:
- Permanent - Full Time**Work Mode**:
- Hybrid**Industry**:
- Call Centre & Customer Service**Location**:
- Clayton - Victoria**Salary**:
$68,841.00 - $68,841.00 Yearly
**Reference**:
- BH-26545- An exciting opportunity is available for an experienced Customer Service Specialist to join this multi-national FMCG manufacturer and distributor, based in Clayton. This full-time position will report to the Customer Service Supply Chain Manager and is responsible for tracking inbound and outbound customer enquiries. You will be monitoring orders and coordinating with the appropriate stakeholders to ensure prompt updates of information to the customers.
- **Key Responsibilities**:
- Providing a high standard of customer service and building meaningful relationships within key accounts
- Daily stock dispatch and invoicing, utilising the ERP system to ensure DIFOT is met
- Assist Finance team with invoice/non-payment enquires and related credits
- Run weekly order status reports and provide up-to-date information to customers on open orders
- Identify/communicate any risk to supply
- Identify and clear aged stock
- Maintain DIFOT (Delivery in Full & On Time) and customer scorecards
- Liaising with freight partners to ensure the timely delivery of customer orders
- Assist with raising Production purchase orders, stock receipting and 3PL accuracy
**About You**:
- Experience in a similar Customer Service/Administrative position is ideal
- Ability to take initiative, problem-solve and meet deadlines
- Excellent written and verbal communication skills
- Have a passion for building relationships with both internal and external stakeholders
- A team player that is willing to support the team and work collaboratively
**Benefits for You**:
- Become a part of a tight-knit, dynamic and collaborative team
- Hybrid working opportunity
- Onsite Parking
If you have experience in delivering superior customer service in a fast-paced environment and have impeccable accuracy in order entry, then this may be the position for you.
- We welcome the opportunity to speak with you if you have experience in a similar Customer Service position.