Number of Positions Available:1**The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.****About the Role**Are you passionate about making a real difference in people's lives through building strong relationships that help create sustainable tenancies. We are seeking a dedicated **Tenancy Manager** to join our team in **Manningham** and provide outstanding tenancy management and support for tenants living in our community.**In this role you will*** Manage day-to-day tenancy operations across a portfolio of properties.* Work closely with internal and external stakeholders and relevant support services.* Maintain up-to-date leases, conduct property inspections, and manage rent accounts, rent reviews and income recovery.* Prepare accurate tenancy documentation and attend SACAT hearings as and when necessary* Manage complaints and support tenants facing high-risk situations in line with TSA policy and procedure.* An understanding of the challenges faced by people who have experienced homelessness or are at risk of homelessness* An understanding of mental health and the challenges faced by tenants* Build positive, respectful relationships that support long-term tenancy success.* Engage in building a inclusive community through community development events.* Use sound judgement to assess tenant needs and develop appropriate strategies.**What you will bring**To be successful for this role, the ideal applicant will have a genuine passion to support vulnerable people in our community to achieve successful tenancies and long term housing goals. You will need to demonstrate that you have the capacity to engage with a wide cross section of individuals and an ability to prioritise workloads, a strong work ethic, a can do, caring empathetic attitude.**Key capabilities**:* Associate diploma with relevant experience or lesser formal qualifications with substantial years of relevant experience.* Demonstrated experience in tenancy, property management, or client support roles, with a strong commitment to housing outcomes.* Strong understanding of the Residential Tenancies Act and ability to interpret its legal implications for affordable and community housing.* Sound understanding of tenancy legislation (or willingness to learn), and confidence managing leases, arrears, inspections, and tenancy issues.* Strong interpersonal and communication skills, with the ability to support tenants facing complex challenges with empathy and respect.TSA offers an enjoyable work environment, a supportive management, strong opportunities for career development and generous salary packaging opportunities. In return we also offer benefits such as;* Eligible employees can access NFP salary packaging for living expenses ($15,900 tax free for rent, mortgage, school fees etc) plus meals and entertainment benefits ($2,650 tax free).* Pool car vehicle available.* Paid parental leave - 12 weeks.* Up to 8 weeks leave per year through our purchase leave scheme.* Up to 5 days paid leave per year to 'volunteer' in a TSA program or activity.* Health insurance, home energy and home office supplies discounts.* Novated car leasing, discounts on car hire and purchase.* Employee Assistance Program - Independent confidential counselling service.**How to Apply**If you're passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future. The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.***The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.*** ***We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W*e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.*******The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.******We value Integrity, Compassion, Respect, Diversity, and Collaboration*****Salvation Army Housing SA** provides a range of community housing services throughout the state of SA. We are not only seeking someone who naturally aligns with our culture but is also connected to contributing to improved outcomes for our clients.At the Salvos, we believe in doing good that transforms lives and futures for the better.And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.**Mission, Vision & Values**The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by:* Caring for people* Creating faith pathways* Building healthy communities* Working for justiceWhen you work with the Salvos, you help make a real difference to the community and the lives of others. Find more out how we're bringing some more good in the world.The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services.When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis.So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you.### BenefitsOur employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits.Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more.The Salvation Army encourages people from all backgrounds, abilities, and identities to apply.We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential.#J-18808-Ljbffr