Jewellery Store Team Member (Sales Associate)
Hoppers Crossing, Australia | Posted on 04/17/2026
We are looking for a friendly, customer-focused Jewellery Store Team Member to deliver exceptional service and support daily store operations. You will play a key role in driving sales, maintaining store presentation, and creating a welcoming shopping experience for customers.
Key Responsibilities
* Greet and assist customers in a warm and professional manner
* Understand customer needs and recommend suitable jewellery products
* Achieve individual and store sales targets
* Upsell and cross-sell products to maximise revenue
Store Presentation
* Maintain high visual merchandising standards (e.g., peg displays, gondolas, counters)
* Ensure all jewellery is displayed neatly, safely, and attractively
* Restock and rotate products as needed
Operations & POS Handling
* Operate POS system for billing and transactions
* Handle cash, card payments, and refunds accurately
* Assist with opening and closing procedures
Inventory Support
* Assist with stock receiving, tagging, and pricing
* Participate in stock counts and inventory checks
* Report low stock levels to the Store Manager
Customer Experience & Aftercare
* Handle customer queries and basic complaints professionally
* Provide product care advice (cleaning, storage, handling)
* Build rapport with customers to encourage repeat business
Requirements
Key Requirements
* Previous retail or customer service experience (jewellery/fashion preferred)
* Strong communication and interpersonal skills
* Passion for jewellery, fashion, or accessories
* Basic understanding of sales techniques
* Ability to work in a fast-paced retail environment
* Flexible availability, including weekends and holidays
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