Regulatory Capability and Engagement Officer
* Exciting opportunity to join the Regulatory Capability team within the Department of Creative Industries, Tourism, Hospitality and Sport
* This is a Clerk Grade 7/8 role with a salary range of $113,574 - $125,720 per annum plus superannuation
* Ongoing full-time role based in Sydney, NSW - Hybrid working arrangements may be available within business operational needs
About The Role
The Department of Creative Industries, Tourism, Hospitality and Sport (DCITHS) is seeking a motivated and collaborative Regulatory Capability and Engagement Officer to join the Hospitality & Racing division. This role plays a key part in strengthening internal communication, employee engagement and culture building across a diverse regulatory workforce. You’ll design and deliver initiatives that reinforce our regulatory mandate, support values driven performance and enhance the overall employee experience.
You’ll help connect our people to the purpose of our work—supporting a vibrant, safe and responsible hospitality, liquor, racing and gaming environment for communities across NSW.
In this role, you’ll deliver high quality communication, engagement and culture building initiatives that strengthen staff connection, support regulatory effectiveness, enhance onboarding and recognition experiences, and enable leaders and teams to communicate clearly, consistently and with impact across the organisation.
You will help shape a culture of regulatory excellence, contributing to initiatives that develop capability, strengthen confidence and ensure our people are equipped to deliver high quality regulatory outcomes.
To learn more about the role, please click here to download the role description.
About You
You are a strong communicator who understands how internal communication and engagement can shape culture, influence regulatory professionalism and support effective regulatory practice. You also appreciate the role communication plays in building regulatory capability and excellence across teams.
You enjoy working in complex environments and can translate technical or regulatory information into clear, accessible content.
You will bring:
* An understanding of complex, regulatory or government environments and how communication and engagement contribute to effective regulatory performance
* Experience delivering employee engagement and/or internal communication activities
* Strong written communication skills and confidence facilitating or supporting engagement activities such as workshops, forums or onboarding
* The ability to collect, interpret and present engagement insights to inform workforce experience improvements
* A collaborative mindset, strong relationship building skills and the ability to manage competing priorities
Tertiary qualifications in a relevant discipline and/or equivalent experience are required.
Appointment is subject to meeting probity requirements under the Gaming and Liquor Administration Act 2007.
How to apply
Your application must include a cover letter (maximum 2 pages) and an up-to-date resume that details your capabilities and experience in relation to the above role. You must submit your application via our online portal to apply for the role. Applications will not be accepted by email.
Closing Date: Wednesday 18 March 2026 [10.00AM] Applications submitted after the closing date and time will not be considered
Contact: For enquires relating to the role please contact Hiring Manager – Belinda Allport, A/Director Capability, Culture & Safety -
For enquiries relating to the recruitment process please contact James Changkaeomanee, Talent Partner –
Working at the Department of Creative Industries, Tourism, Hospitality and Sport
At the Department of Creative Industries, Tourism, Hospitality and Sport we bring vibrancy to NSW by growing our creative industries and workforces, driving strong visitor and night-time economies, ensuring a responsible hospitality sector, and putting arts, culture and sport at the heart of our communities.
Together we:
* Create social and economic opportunities for the state
* Support the creation of jobs across the creative, visitor and night-time economies
* Prioritise First Nations artists, stories and culture
* Ensure arts, culture and sport are at the heart of every community to be enjoyed and accessed by all
* Drive visitation through events, campaigns and visitor experience development
* Activate our night-time and creative economies to unlock unique precincts and community spaces
* Deliver a vibrant and responsible hospitality, liquor, racing and gaming environment
* Support NSW’s key Cultural Institutions to ensure access for all, enable community experiences and education and preserve the state’s diverse cultural assets and history.
We believe diversity across our department allows us to be a true reflection of NSW citizens. We are a respectful workplace committed to diversity, equity, and inclusion. If you do require an adjustment during the recruitment process, please notify us on your application form.
A talent pool may be created from this recruitment action for ongoing and temporary roles for this role or similar roles that may become available over the next 18 months.