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Customer service manager

Melbourne
Cargill
Customer Service Manager
Posted: 12 September
Offer description

**About Us**

At Cargill, we're challenging the way world sees agriculture. With more than 150 years of experience we are committed to feeding the world in a safe and responsible way, reducing environmental impact, and improving the communities where we live and work. Safety is our top priority and we are committed to creating a 'zero harm' safety culture.

**Job Purpose and Impact**:
**Key Accountabilities**:

- Collaborate with operations and capacity teams to implement effective solutions, support the interaction with the customers and provide understanding of trends that support the company's value proposition.
- In consultation with the Freight Manager, design and execute export accumulation plan AND/OR carrier for executing certain domestic commodity contract in accordance with the distance covered and the freight rate.
- Partner with key stakeholders on transportation sales strategies implementation and coordinate, develop and plan execution strategies to enable cheapest cost to serve
- Establishes strong working relationships with Cargill approved carriers and BHC's, Port Terminals, rail providers and internal colleagues
- Assist rail freight manager to predict future rail freight requirements based on expected export program
- Raise and distribute Sales Orders ensuring timely and accurate entry of movement orders in Cargill Information system to ensure orders are closed
- Provides information about shipment execution with the Freight Audit and Payment employees in order to help them resolve issues regarding payments, invoices, demurrages.
- Follow up with the execution of the shipments. Monitor the status of loading and freight and perform track and trace activities to confirm status of shipment throughout the shipment execution process.
- Other duties as assigned

**Qualifications**:

- Tertiary qualifications in Logistics, Supply Chain, Agriculture or a Business discipline;
- Minimum 2 years experience in a Transportation or Forwarder role or Supply Chain Management, desirable
- Open to change and continuous improvement focused with demonstrated experience managing multiple priorities and tasks daily
- Ability to manage conflicting demands from multiple stakeholders, internal and external, to achieve the best outcome for the business overall
- Excellent written and verbal communication skills
- Systemic approach to problem solving and decision making
- Ability to set priorities and organise work, and not lose sight of the bigger picture

**Desirable**
- Advanced skills in Microsoft Excel
- Intermediate knowledge of transportation & logistic market and carriers including rail
- Good understanding of supply chain processes, business functions, focused on cost and budget controls

**We Offer**

In return to your experience, we offer:

- A competitive remuneration package including performance incentive plan
- Autonomy and scope for career development
- Flexible working arrangements
- The opportunity to work with some of the most talented people in the industry and inspiring leaders
- The job stability that comes with a global employer who puts people first
- A supportive working culture and an inclusive team environment

If you are ready to take on a rare, career defining opportunity, are self-motivated and team spirited, then we would love to hear from you.

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