Job Description Customer Support Team Lead Do you thrive on creating exceptional customer experiences and leading teams to success? We’re looking for an experienced leader to manage a growing customer support team within a fast-paced fintech transforming education finance across Australia. About the Role As the Customer Support Team Lead, you will: Guide and develop a high-performing customer support team, ensuring outstanding service delivery. Oversee customer inquiries across multiple channels, balancing efficiency and satisfaction. Drive process improvements and operational excellence to enhance support strategies. Implement coaching and development initiatives to build a strong, engaged team. Handle escalations and complex issues, ensuring a seamless experience for families and partner schools. What You’ll Bring: 5 years’ experience leading customer support teams, particularly in phone-based roles. 2 years’ experience managing support across multiple communication channels. A track record of improving customer satisfaction and operational performance. Strong analytical, leadership, and communication skills. Why Join Us? Be part of a growing, mission-driven company making a real impact in education finance. Enjoy flexible hybrid working arrangements in our Surry Hills office. Work with a dynamic, collaborative team committed to innovation and service excellence. If this opportunity excites you, apply now or get in touch today For more details, reach out to megantheonset.com.au .