Content Management Lead – Fixed Term 6 Months
Location: Customer Services, Customer Experience StrategyPay: Up to $70 per hourHybrid: 50/50 WFH
We are looking for a Content Management Lead to drive high-quality, user‐centric intranet content. This role blends content strategy, hands‐on writing/editing, stakeholder engagement, and training. You will support content authors across the organisation and work closely with the design team to deliver seamless user experiences.
What you'll do:
* Mentor and train content authors to improve writing, production, and design standards.
* Coordinate content creation across teams, ensuring quality and adherence to the Content Management Framework.
* Collaborate with designers to co‐create engaging intranet experiences.
* Write, edit, and optimise content for usability and engagement.
* Monitor content performance and adjust based on user insights.
What we're looking for:
* Strong organisational skills with the ability to manage multiple projects and stakeholders.
* Excellent communication skills to guide teams in balancing user needs with business outcomes.
* Experience in mentoring content authors.
* Understanding of site structure/Information Architecture and internal user journeys.
* High‐quality writing/editing skills in plain English, UX writing, or content design.
* Knowledge of accessibility standards (WCAG 2.2), SEO, and CMS content production.
* Experience working in design or UX teams.
Why join us:
Be part of a team committed to quality, inclusivity, and innovation, making a real impact on internal communications and user experiences.
Apply now – Fixed Term 6 months, up to $70/hour.
At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, neurodiverse, people living with a disability and the LGBTIQA+ community.
You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion.
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