Case Manager | Workers Compensation at Allianz Australia
Join Allianz Australia, one of the Best Workplaces in Australia 2025, to support workers who have experienced workplace injuries and facilitate their return to work. Your primary goal is to guide injured employees through the claims process, keep stakeholders informed, and provide compassionate, customer‑focused support.
Responsibilities
- Build effective working relationships with workers, rehab providers, government agencies, legal providers, and medical professionals to drive successful outcomes.
- Make key liability decisions and assess claims for reasonable and necessary treatment.
- Assess and manage injury needs, handle correspondence related to workers compensation benefits, treatment, rehabilitation, and interpret medical reports.
- Provide timely and effective responses to customer needs and ensure accurate processing of claims.
- Accurately calculate benefits and apply relevant legislative rules and timeframes in managing benefits.
About You
- Extensive experience working as part of a highly resilient team.
- Experience in a comparable industry or case management experience is desirable but not essential.
- Strong drive and interest in leveraging your customer‑focused experience for a career in case management.
- Known for your empathetic style and customer‑focused approach.
- Ability to handle difficult situations professionally while resolving complex issues.
- Ability to work collaboratively in a team environment, providing advice and guidance to other team members.
- A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.
Advantages and Perks
- Inclusive Culture: a supportive, open‑minded team focused on customer outcomes.
- Flexible Work‑Life Balance: remote work options and workplace adjustments.
- Career Development: mentoring, development, and global mobility opportunities, plus access to 10,000+ learning resources.
- Financial and Well‑being Perks: discounts on Allianz products, retail, tech, travel, financial wellness initiatives, and the Employee Share Purchase Program.
- More details about our perks can be found on the Allianz Careers site.
Our Culture
We care about everything that makes you, you. We celebrate inclusion and equal opportunity, ensuring people of all genders, ages, religions, sexual orientations, and abilities are welcomed and valued for the unique perspectives they bring.
Adjustments and Support
If you require support or adjustments to participate equitably in our recruitment process, please contact for a confidential conversation.
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