Job Description
The Trustee For Saar One Family Trust
Shift Supervisor
Position: Shift Supervisor
Employment Type: Full-time (38 hours per week)
Location: Subway – Waurn Ponds, VIC
Salary: $77,000 – $80,000 + Super
About the Role
We are seeking an experienced and motivated Shift Supervisor to support the daily
operations of our busy Subway franchise. This is a hands-on supervision role responsible for
supervising staff during shifts, maintaining service standards, and assisting with operational
tasks to ensure smooth restaurant performance.
The successful applicant will work closely with the Owner and supervise front-line staff to
deliver high-quality food, excellent customer service, and compliance with health and safety
standards.
Shift Supervisor
Shift supervisor manages work schedules, allocate tasks, and ensure there is sufficient staff for
each shift.
This duty requires excellent time organisation and decision-making skills. By effectively assigning tasks and
Supervising the work shift, they ensure that all aspects of store operations are covered.
The supervisor’s overall role is to communicate organisational needs, oversee employees’ performance, provide
guidance, support, identify development needs, and supervise the reciprocal relationship between staff and the
organisation so that each is successful.
Key Responsibilities
The Shift Supervisor will be responsible for:
Supervising staff during shifts, operational supervision, supervise and coordinate the
activities of retail sales workers
Training / induction support, training staff
Preparing staff rosters, planning and preparing work schedules and assigning staff to
specific duties
Customer enquiries, escalated complaints, responding to customers inquiries and complaints
Stock monitoring, ordering, taking inventory and ordering new stock
Workplace safety procedures, ensuring safety and security procedures are enforced
In-store marketing materials, promotions promoting and advertising the establishment’s goods and services
Stock control stock levels, determining stock levels and maintaining records of stock
levels
Sales reporting, financial transactions, maintaining records of financial transactions
Training, supervision, controlling, training and supervision of staff
Workplace safety compliance, ensuring compliance with occupational health and
safety regulations
Food safety, council/health regulation compliance, ensuring dining facilities comply
with health regulations and are clean
Stock and sales/financial recordkeeping, maintaining records of stock levels and financial transactions
Customer satisfaction, complaint escalation, conferring with customers to assess
their satisfaction with meals and service
Training/supervision, selecting, training and supervising staff
Cash handling, accepting