As a retail leader, you play a crucial role in delivering exceptional customer experiences across various channels. Your leadership skills will inspire your team to drive growth and improvement every day.
About the Role
The ecommerce department is responsible for processing online orders and providing seamless click-and-collect services. As an Ecommerce Operations Manager, you will oversee the day-to-day operations of the ecommerce platform, ensuring efficient logistics and customer satisfaction.
You will report directly to the Store Manager and take pride in contributing to a customer-centric culture that values diversity, inclusivity, and community engagement. This role offers an excellent opportunity to develop your retail leadership skills and advance your career.
Your Key Responsibilities
* Leverage your leadership experience to coach and develop your team members
* Collaborate with colleagues to achieve sales targets, manage costs, and optimize rostering
* Maintain high standards of visual merchandising, safety, compliance, and stock management
* Cultivate customer obsession by understanding diverse customer needs and preferences
* Foster a one-team culture that recognizes and celebrates success
What We Offer
* Discounts on purchases
* Recognition and reward programs
* Ongoing training and development opportunities
* Access to car leasing and share ownership schemes
* Paid parental leave and flexible work arrangements
We are committed to providing a workplace that is inclusive, supportive, and empowering. If you have a passion for retail leadership and a desire to make a real difference, we encourage you to apply.