Overview
We are currently seeking detail-oriented Claims Consultants for both 6-month fixed-term contracts and full-time permanent opportunities based on St Kilda Road, Melbourne. Candidates on a Working Holiday Visa are encouraged to apply.
In this role, you will join a well-established, Australian-owned and regulated general insurer, supporting their Claims team in delivering exceptional customer outcomes.
About the Role
This is a fast-paced position combining administrative and phone-based responsibilities, where you will manage your own portfolio of claims. You will play a key role in supporting customers through the claims process while ensuring accuracy and efficiency across all tasks.
* Receiving, processing, and registering new claims
* Acting as the first point of contact for customers and providing exceptional service
* Managing internal and external correspondence
* Maintaining accurate records and detailed case notes
* Supporting the wider team and management with ad hoc projects
What's in it for You?
* Full-time permanent and 6-month fixed-term opportunities available
* Start date: 6th May 2026
* Monday to Friday, 8:30am – 5:00pm
* Hybrid working: 2 days in the office, 3 days from home
* Convenient St Kilda Road location
* 5 weeks of comprehensive, office-based training
* Salary: $67,857 + super
* Supportive team environment with opportunities to grow
About You
* Previous experience in customer service and/or administration
* Experience in insurance (highly desirable, not essential)
* Strong attention to detail and confidence working across systems
* Excellent written and verbal communication skills
* Ability to thrive in a fast-paced, changing environment
* Willingness to complete a background check (no cost to you)
If you have strong customer service and administrative skills and are keen on the above opportunity, please APPLY NOW! If you have any questions, please email emmas@smaart.com.au
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