Senior Client Experience Manager
This role is ideal for a senior professional with leadership experience in client experience management. The successful candidate will have a track record of delivering high-quality client experiences and driving business growth.
The Senior Client Experience Manager will be responsible for leading the care management team, ensuring that clients receive exceptional care and service. This includes reviewing client needs, implementing strategies to drive business growth, and identifying opportunities for improvement.
To be successful in this role, you will need to have excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of client-centric principles and practices.
* Key Responsibilities:
* Lead the care management team to deliver exceptional client experiences
* Review client needs and implement strategies to drive business growth
* Identify opportunities for improvement and implement changes as needed
* Manage care operations and maintain accurate client records
* Ensure compliance with regulatory requirements
* About You:
* Registered Nurse or Clinical experience highly desirable
* Previous experience leading and managing a team
* Knowledge and experience of community-based care and support services
* Experience in identifying, coordinating, and managing care services for home care clients preferably in Aged Care
* Understanding of Aged Care and Disability related legislation and regulations for home care services
* Benefits:
* Opportunity to work with a dynamic and supportive team
* Professional development and growth opportunities
* Competitive salary and benefits package
Requirements:
* Permanent or temporary rights to work in Australia with no restrictions
Apply now to become part of our team and take on this exciting opportunity!