Senior ICT Support Services Officer Role
We are seeking a skilled ICT professional to oversee ICT assets, procure activities for ICT support services, and collaborate with other members of the ICT team to ensure effective delivery of ICT services in line with customer expectations.
The successful candidate will provide first-level phone support to end-users with patience and empathy, install, maintain, and support Windows desktop operating systems and software, troubleshoot network, printing, and hardware incidents via telephone or remote desktop tools.
* Extensive experience with ITSM tools and methodologies (e.g., ITIL and ServiceDeskPlus)
* Customer service experience; troubleshooting end-user workstation environments and Microsoft Office 365
* Experience configuring devices using Apple iOS and Android mobile platforms