The Booking Officer provides business and operational support through the administration of procedures within established guidelines. The Booking Officer is required to schedule appropriate Independent Medical Examinations (IME) and Independent Impairment Assessments (IIA) for injured workers within relevant legislation, whilst actively managing expectations of insurance agents and medical practitioners.
* $73,742.00.00 per annum + 12% superannuation
* Full time, fixed term opportunity (Until 03/06/2026 – parental leave backfill)
* Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)
About the opportunity
The Booking Officer provides operational support and services to appropriately schedule, Independent Medical Examinations (IME) and Independent Impairment Assessments (IIA) for injured workers within relevant legislation, whilst actively managing expectations of insurance agents and medical practitioners.
Key accountabilities:
* Undertake booking services using relevant IT systems, business processes and direct provider contacts (via phone and email)
* Build rapport and maintain stakeholder relationships with IME/IIAs via telephone to manage fluctuating supply and demand for appointments.
* Actively contribute to continual improvement in the system and processes.
* Ensuring an effective and efficient customer service is provided to all key stakeholders.
* Perform a diverse range of administrative task including scheduling IME/IIA booking within WorkSafe systems, maintaining databases accurately to ensure data integrity, and inbox management.
* Ensure all bookings are made inline with Service Level Agreements.
Please ensure you review the Position Description attached for additional information on accountabilities for this role.
About you
As the ideal candidate, you will possess well-developed time management and organisational skills, with an exceptional eye for detail. You will bring a strong customer service focus and the ability to engage professionally with diverse client and stakeholder groups. Your experience will include a proven track record of working autonomously and collaboratively within a team, showing initiative and a willingness to learn new skills.
You will also possess:
* Experience in a similar role undertaking inbound/outbound calls, administrative tasks and accurate data entry
* Ability to work within fast paced and changing environments.
* Demonstrated attention to detail and sound organisational skills.
* Solid working knowledge of Excel & Word
If you are proactive, adaptable, and able to thrive in a dynamic work environment, we would love to hear from you.
Working with us
At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.
We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.