AV Service Technician – Serco Perth
Location: Perth, Western Australia.
Full-time, Permanent.
Rostered 8-hour shifts 6:00 am–6:30 pm covering a 7-day operation.
Hourly rate $*****.
Serco is a place where you can grow.Join a team of 10,000+ professionals across APAC and experience a place of challenge, opportunity, and reward.
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career.
Benefits
Opportunities for professional growth and development
Supportive work environment with trusted leadership that values diverse perspectives
Access to cutting-edge technology and tools
Opportunity to drive change and make a difference
Service Technicians support the Hospital Employees, Personnel, and users across Fiona Stanley Hospital (FSH), Fremantle Hospital, as well as satellite locations for the FSH Medihotel and FSH Cockburn Mental Health facility.
This support extends to Audio Visual (AV) Equipment and Patient Entertainment systems (PES), remote monitoring and scheduling of Automated Guided Vehicles (AGV's) and reactive and planned Maintenance of a range of FM managed technical assets, including but not limited to AV, PES and AGV assets.
Responsibilities
Set up and control portable and fixed audio-visual equipment
Perform service upgrades, modifications and apply patches, including testing and recommissioning
Troubleshoot system errors remotely providing level 1 and 2 support.
Raise fault reports/work orders to initiate third-party repairs
Attend reactive callouts to patient rooms, clinical spaces, and meeting rooms, interacting with patients, clinicians, and other Hospital Users
Provide assistance and contribute to the wider DTS team's objectives for the locations we serve, including Fiona Stanley Hospital and FSH Cockburn Health campuses
Qualifications
Knowledge of digital and high-definition systems, including HD projection and video distribution
Knowledge in media/content platforms (Video Asset Management / Content Management Systems), IPTV, video codecs, encoding/transcoding, video file formats, aspect ratios and file-based workflows
High-level computer skills, digital media, web and editing experience highly regarded
High-level understanding of system schematics and operation manuals
Understanding and basic troubleshooting of ICT networks
Crestron accreditation or experience with third-party control systems
Familiarity with ICT Networked Audio-Visual Systems
ITIL Certifications
Seniority Level
Mid-Senior level
Employment Type
Full-time
Job Function
Information Technology
Industries
IT Services and IT Consulting
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