We are seeking a highly organised and proactive Service Coordination & Administration Officer to support our service operations team. This is a key role within the business, responsible for coordinating maintenance schedules, supporting field technicians, and ensuring smooth day-to-day office operations.
This position suits someone who thrives in a fast-paced environment, enjoys working across multiple functions, and takes pride in accuracy and efficiency.
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About the Role
Reporting to the service and accounts managers, you will play a central role in coordinating service activities and providing administrative support across operations, accounts, and HR functions.
Key Responsibilities
* Plan and schedule routine maintenance and allocate resources efficiently
* Liaise with leading hands and field technicians to assign jobs
* Coordinate job bookings with customers
* Compile, complete and dispatch job reports
* Engage suppliers for procurement of parts and materials
* Monitor and report on service performance metrics, identifying improvement opportunities
* Provide general administrative support to management and the wider team
* Maintain and update digital and physical filing systems
* Order and manage office supplies and equipment
* Manage incoming and outgoing mail and deliveries
* Support data entry, database management and record keeping
* Assist with onboarding new staff and maintaining HR records
* Assist with accounts receivable and payable tasks
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About You
You are organised, detail-oriented and confident communicating with both customers, technicians and contractors.
Skills & Experience
* Proven experience in office administration, service coordination or executive assistant roles
* Strong organisational and time management skills
* Excellent verbal and written communication skills
* High proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
* Experience with invoicing and basic bookkeeping (MYOB experience preferred)
* Understanding of WHS regulations and compliance requirements
* Ability to multitask and prioritise effectively
* Strong attention to detail and accuracy
* Professional discretion and ability to handle confidential information
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What We Offer
* Stable full-time position
* Supportive team environment
* Varied role with operational involvement
* Opportunity to grow within a developing business
If you are a motivated administrator who enjoys coordinating people, processes and outcomes, we would love to hear from you.