Technical solutions architect

Job Title: Technical Solutions Architect

Overview:

The role of the Technical Solutions Architect is to provide technical guidance and expertise to our customers in the implementation of ServiceNow solutions. This includes advising on the best practices for instance strategy, technical governance, core data, integrations, and the technical health of the platform.

Responsibilities:

* Work with customers across executive, platform owner, enterprise architects, and development teams during the selling, structuring, and implementation of solutions.
* Be a technical expert across multiple engagements to guide customers, partners, and internal team members to provide successful customer solutions.
* Develop relationships with technical and business leaders at the customer site to understand the role of ServiceNow in their digital transformation vision.
* Translate goals into outcomes into a customer roadmap.
* Translate business information and technical requirements into an architectural blueprint to achieve complex goals.
* Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with the customer's core applications.
* Manage technical governance, and delivery operating model and governance.
* Ensure instance health by working with the engagement team to reduce technical debt and align to ServiceNow leading practices.
* Support the sales effort by scoping and estimating the engagement and change orders.
* Be an active contributor of leading practices and expertise related to the ServiceNow platform.
* Maintain skills/certifications on for .
* Support the professional development of others through means of mentoring.

Requirements:

You will be successful in this role if you have:

* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* 8-12+ years progressive experience as part of a professional services organization; or equivalent education/experience
* Management consulting experience
* Ability to travel up to 80%
* Creativity with comfort running programs independently within a 'startup-paced' environment
* Success driving complex issues through analysis and resolution
* Ability to relay complex information to diverse set of audiences, both technical and non-technical
* ServiceNow certifications in aligned workflow
* Industry domain expertise in Large program experience leading architecture and design Enterprise architecture experience Cloud application technology experience