Customer Success Specialist (Market Insights)Our Customer Success Specialist (Market Insights) is responsible for:Acting as strategic partners to our clientsBeing innovation agents and driving change for faster reaction to changing market requirementsBecoming experts in the markets they serviceExternal Responsibilities:Ensuring effective and efficient client training and onboarding of new customersEducating customers about relevant features and functionalities tailored to their business needsDriving adoption of platforms within client organizations by demonstrating clear ROIFinding and building a new user base for service offeringsDeveloping fact-based answers to complex business questionsBecoming a market expert in specific categories or industry segmentsDelivering insightful presentations and actionable recommendationsIdentifying leads for cross-sell and upsell opportunitiesHelping improve renewal rates by demonstrating business valueCollaborating with clients to develop use cases demonstrating valueInternal Responsibilities:Staying updated on platform offerings and gaining deep understanding of themProviding feedback to product and operations teams to improve functionality and client experienceCollaborating with account management during pre-sales and renewal stagesMinimum Experience & Skills:At least 2 years in market research, analysis, product management (preferably in durables), or related fieldsStrong interest in technology products and market trendsExcellent English communication skills, including presentation and interpersonal skillsStrong analytical mindset with attention to detailAbility to prioritize tasks and manage workloads effectivelyProactive, team-oriented, and eager to learnThis role is based in Sydney; candidates must reside in Sydney.Flexible working environmentVolunteer time offAbout NIQ:NIQ is the world's leading consumer intelligence company, delivering comprehensive insights into consumer behavior and growth opportunities. In 2023, NIQ merged with GfK, expanding its global reach. Operating in over 100 markets and covering more than 90% of the global population, NIQ provides advanced analytics through state-of-the-art platforms.For more information, visit NIQ.comFollow our latest updates and learn about our commitment to Diversity, Equity, and Inclusion, which is integral to our mission and operations worldwide.
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