A Quality Systems Analyst plays a crucial role in integrating, managing, and continuously improving quality management systems across an organization.
Responsibilities:
1. Integrate and optimize incident and complaint management systems to ensure a unified system.
2. Design and implement data collection and tracking mechanisms using existing systems like Power BI and SharePoint.
3. Analyze and report on key quality metrics, develop real-time dashboards, and identify areas for service improvement.
4. Develop and deliver training programs on quality management, compliance, and best practices.
5. Collaborate in developing KPIs to measure quality and safety, designing reporting solutions to track KPIs.
This position involves providing data-driven insights to inform decision-making for operational and quality teams.
Essential Skills:
* Degree in Business Administration, Information Systems, Quality Management, Data Analysis, or relevant fields.
* Proficiency in data analysis tools and quality management software, identifying trends and patterns.
* Familiarity with Power BI, Tableau, Excel, SQL, Python, and other data manipulation tools.
* Strong interpersonal, analytical, communication, and negotiation skills, influencing leaders and teams.
* Experience in a NFP or values-driven environment is highly valued.