Job Description
We are seeking a skilled Service Advisor to provide world-class service to our major Mining, Automotive, Marine and Power Generation customers in Karratha. Reporting to the operations manager, this is a residential position located in the vibrant city of Karratha.
This role will attract a generous remuneration package and a location allowance (residential). In this role, you will make an impact by:
* Serving as the primary customer contact to promote quality customer service and increase business within the branch location.
* Developing positive relationships with key customers.
* Analyzing customers needs, gathering pertinent information, and opening work orders; providing quotes, developing claims, preparing repair plans, scheduling work, and providing status updates to customers on repair work.
Key Responsibilities:
* Creating complex work orders including diagnostic plans, quotes, and repair plans by determining the length of repair based on parts and labor availability.
* Reviewing plans with the Service Supervisor/Team Lead prior to customer contact.
* Working with the Service Supervisor and/or Team Lead to schedule job assignments.
Required Skills and Qualifications
To be successful in this role, you will need the following skills and qualifications:
* Understanding of the Quickserve process.
* Personal commitment to HSE and leading an interdependent safety culture.
* Ability to manage external & internal key stakeholders.
* Problem-solving skills.
* Movex Service and Parts experience.
* Written and verbal communication skills.
* Experience with warranty processing & decision making.
Benefits
We offer a range of benefits to support your career and personal growth, including:
* Competitive hourly rate paid as a permanent salary.
* Safety equipment/PPE provided.
* Comprehensive Cummins product training provided.
* Income Protection continuance insurance.
* Discounts with private health insurance, PC software/hardware, and vehicles.
* Annual remuneration review.
* Participation in an annual variable compensation program.
* A range of personal and professional benefits.
Other Opportunities
We are an equal opportunity employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or expression.